Privacy Policy

Last updated: 2 October 2026

Introduction

Gleam Clean is committed to protecting your privacy and handling personal information fairly, lawfully and transparently. This policy explains how we use personal information collected through this website and in connection with business services.

Who is responsible for your information?

Gleam Clean is the controller of the personal information described in this policy. Our correspondence address is [Business address], [Town or city], [Postcode], GB. For privacy questions or requests, contact hello@gleam-clean.example.

Information we collect

We may collect information that you give us directly, including your name, email address, optional phone number and the content of a general or support enquiry. We may also collect limited technical information needed to operate and secure the site, such as IP address, browser type and request logs.

How we use your information

We use personal information to respond to enquiries, provide our services, maintain website security, improve the website, and meet legal or regulatory obligations.

We rely on one or more of the following lawful bases: your consent; performance of a contract or steps taken at your request before entering into one; our legitimate interests in running a safe and effective business and website; and compliance with a legal obligation. Where we rely on consent, you can withdraw it at any time, although this will not affect processing that has already taken place.

Analytics and cookies

If optional analytics is enabled, we use it only after you choose to accept analytics in the cookie notice. Analytics helps us understand aggregate use of the site. More information is available in our Cookie Policy.

Who we share information with

We do not sell personal information. We may share it only with people or service providers who need it to support the business or website, such as website hosting, email and analytics providers; where you ask us to; where it is necessary to protect people or systems; or where we are required to do so by law.

We require service providers to handle personal information securely and only for the purposes for which it was shared.

International transfers

Some service providers may process information outside the UK. Where this happens, we will use appropriate safeguards required by UK data-protection law, such as an adequacy regulation or approved contractual safeguards.

How long we keep information

We keep personal information only for as long as necessary for the purpose for which it was collected, to meet legal obligations, or to resolve disputes. We normally retain website enquiries for up to 12 months. Retention periods for additional service records will be confirmed before those records are collected.

Security

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or alteration. No method of electronic transmission or storage is completely secure, but we work to protect the information we hold.

Your rights

Subject to applicable law, you may have the right to ask us for access to your personal information; to correct inaccurate or incomplete information; to erase it; to restrict or object to processing; and to receive a portable copy in certain circumstances. You also have the right to withdraw consent where processing relies on consent.

To exercise your rights, email hello@gleam-clean.example. You also have the right to complain to the Information Commissioner’s Office.

Automated decisions

We do not currently make decisions about you solely by automated means, including profiling, that have legal or similarly significant effects.

Third-party websites

This policy applies only to content served from the Gleam Clean website. Links to third-party websites are subject to those websites’ own privacy policies and practices.

Changes to this policy

We may update this policy from time to time. We will publish the revised version on this page and update the “last updated” date.